You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. So, it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction. In a fast-paced call center, you’ll be solving customer issues and acting as a salesperson, product guru, billing expert, and more. You’ll be the one on the front line to help us solve our customers’ challenges---and deliver on our promise of superior customer service.
Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services.
Identifying customer needs and proactively offering our products and services.
Contacting customers by phone or in writing concerning past due payments.
Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
Verifying service order accuracy and completeness and making corrections/changes, as needed.
Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
You must live within 75 miles of the current reporting location for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings , etc.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
You’ll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You’ll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.
A related Associate Degree or 2+ years of relevant experience.
Customer Service call center experience.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, paid time off, adoption assistance and tuition assistance, we’ve got you covered with our award-winning total rewards package.
The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours. The weekly wage range for the New York location(s) listed on this job requisition based on a full-time schedule is: $595.00 - $1,828.50....lookout for energetic, community-oriented individuals to join our crew. Were not your average coffee shop. Tribe Coffee is a mobile... ...from our custom-designed coffee wagons. Were hiring Brew Crew Road Reps outgoing, self-motivated individuals who thrive in active,...
...A leading digital creative agency in Marshall, MI, is seeking a Senior Web Designer/Developer for a hybrid contract role. You will lead the design and development of visually stunning and user-friendly websites and digital assets that enhance user engagement. The ideal...
...Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US,... ...alcohol) ~ Any car, scooter, or bicycle (in select cities) ~ Driver's license number ~ Social security number (only in the US)...
...Ability to make a difference through our Corporate Social Responsibility activities... ...Description Reporting to the Director of Security, responsibilities and essential job functions... ..., military police officer or security management Lifting more than 25 pounds is unusual...
...- $23.00 per hour Job description: Job Type: Full- time on-siteonly Job Details We are seeking a qualified Medical Office Manager to join our outpatient mental health clinic. The Office Manager performs, delegates, and oversees a variety of managerial and...