Job Description

Desktop Support Engineer

Location: Midtown, Manhattan, New York

Long Term Contract

Who We Are

Teceze is a global IT services and consulting company delivering reliable technology solutions to enterprise clients across multiple industries. We specialize in end-user computing, infrastructure support, and managed IT services, enabling our clients to operate efficiently with minimal disruption. At Teceze, we value technical excellence, customer satisfaction, and proactive support, and we empower our teams to deliver high-quality, on-site IT services.

Job Overview

Teceze is hiring an experienced Desktop Support Engineer to support one of our prestigious enterprise clients. This is a 100% on-site role requiring hands-on expertise in desktop and laptop support, hardware and software troubleshooting, system imaging, and IT asset management. The ideal candidate will have strong communication skills and a customer-focused approach to ensure smooth IT operations and high user satisfaction.

The Desktop Support Engineer will be responsible for installing, configuring, maintaining, and troubleshooting end-user computing environments, including desktops, laptops, peripherals, printers, and conference room equipment. The role also includes vendor coordination, inventory management, VIP user support, and hands-and-feet assistance for infrastructure and data center teams.

Key Responsibilities

• Install, configure, and support desktops, laptops, mobile devices, peripherals, and software in Windows and macOS environments.
• Diagnose and resolve hardware, software, and network connectivity issues in a timely manner.
• Perform IMAC (Install, Move, Add, Change) activities for IT assets.
• Coordinate with vendors for hardware repairs, replacements, and warranty support.
• Provide high-touch VIP user support and conference room/AV support, including meeting setup and troubleshooting.
• Support printers, Office 365 applications, and endpoint security/compliance tools.
• Maintain accurate IT asset inventory, documentation, and ensure SLA compliance.
• Provide Hands & Feet support for server, network, and data center teams as required.
• Document incidents, resolutions, and procedures in the ticketing system and contribute to the knowledge base.

Required & Preferred Skills

• Strong hands-on experience in desktop and laptop support in enterprise environments.
• Proven expertise in Windows and macOS operating systems.
• Experience supporting Office 365 and common enterprise applications.
• Basic network troubleshooting knowledge (LAN, DHCP, DNS).
• Familiarity with IT asset management, inventory tracking, and vendor coordination.
• Exposure to data center environments, including physical server support, is a plus.
• Experience with hardware racking, cabling, and labeling is preferred.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Strong problem-solving ability and willingness to work in a fast-paced, on-site environment.

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