· 7 years’ IT experience, including technical training · Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications · Experience with imaging Windows 10 and 11 OS. · Familiar with basic network concepts (e.g., TCP/IP, Windows Networking, Ethernet) · Networked printer experience (queue creation, server maintenance, etc.) · Experience in using PC-based word processing, presentation, and e-mail software preferred · Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred · Experience providing direct IT support to executives or senior leadership is highly desirable. · Familiarity with IT service management tools such as ServiceNow or Remedy is a plus. · Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations · Outstanding customer service and interpersonal skills · Excellent organizational skills and ability to prioritize tasks among many competing requests · Experience working in or supporting a call center or help desk environment · MCP and/or A+ Certifications - a huge plus · Aptitude for learning · Excellent oral and written communication skills · Ability to work in teams and in a team environment · Able to lift to 50 pounds · Valid driver’s license
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