Job Description
OVERALL RESPONSIBILITIES: The Part-Time Hotel Front Desk Night Auditor ensures guest satisfaction and revenue optimization through check-in, check-out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere by acting pleasant, professional and efficient.
**PREVIOUS HOTEL FRONT DESK EXPERIENCE NOT REQUIRED BUT PREFERRED** ESSENTIAL DUTIES AND RESPONSIBILITIES: - Books guest reservations and/or coordinates with reservation center
- Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests
- Handles confidential information, including guest records, with a high degree of integrity
- Answers and routes call as appropriate; takes guest messages with accuracy
- Offers and properly handles requests for wake-up calls
- Records pertinent guest information in the pass on log
- Ensures common area/lobby is clean
- Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
- Answers phone in a prompt, efficient, and friendly manner.
- Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
- Answers guests' questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
- Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction in the absence of management.
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
- Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.
- Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
- Balances cash bank at open and closing of each shift.
- Transmits and receives messages using equipment such as computer, telephone, email, or guest messaging.
- Provides a professional image at all times through appearance and dress.
- Follow company policies and procedures.
POSITION DETAILS: - Applicant has ability to work flexible schedule; position is part time, around 16-20 hours per week
- NA Shift Hours: 10:00pm to 6:00am
- Uniform
- Business Casual
- Closed Toe Shoes
POSITION REQUIREMENTS: - High school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.
- Ability to stand for 8+ hours a day.
- Ability to work weekends, holidays, overtime (if available).
- ONQ PMS and/or PEP PMS experience (not required but preferred).
About Lodging Dynamics Hospitality Group Based in Provo, Utah, Lodging Dynamics Hospitality Group is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels and one of a few third-party operators approved by Marriott and Hilton. Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues its long history by providing award-winning operating services for hotels throughout the continental United States and Hawaii. The company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit
Job Tags
Part time, Casual work, Flexible hours, Shift work, Night shift, Weekend work,