Role: Customer Care Executive /Call Center Agent – Travel Industry
Location: On-Site at 9721 Sherrill Boulevard, Suite 201 Knoxville, TN 37932
Shift Timings: Between 8 AM to 8 PM EST - Rotational shifts (9 hours including 1-hour lunch break)
Working Mode: 5 days a week with 2 days off. Shifts will include weekends .
About company:
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 30 delivery centers
Position Summary
We are seeking a motivated and customer-focused Call Center Agents/ Customer Service Representatives/ Travel Agent to join our team in the exciting world of travel accommodations. In this role, you will assist customers with booking travel accommodations and resolving inquires while providing friendly, professional, and effective service via phone, email, and chat.
Key Responsibilities
Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries.
Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently.
Maintain up-to-date knowledge of travel products, services, policies, and promotions.
Accurately document customer interactions and follow up as needed.
Collaborate with team members and leadership to meet performance goals and service standards.
Candidate Profile
Minimum 1 year of call center or customer service experience required.
At least 6 months of hospitality, front desk or travel industry experience
Must be able to pass a 7-year background check.
Must be 18 years of age
Training Pay Structure
Training Period: $16.00/hr
Post-Training: Increase to $17.00/hr
After 90 Days of Employment: Increase to $18/hr
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Benefits:
...Contract Family Attorney - Fully Remote in Washington (10-20 Hours/Week) No one wins in divorce court. Call a Truce. Stop... ...being, and flexibility. If youre committed to a healthier, part-time way to practice, Truce Law is the place for you. We are a fully...
...Opportunity Since 2010 Synergisticit has helped jobseekers differentiate themselves by providing candidates the requisite skills and experience to outperform at interviews and clients. Here at SynergisticIT we just don't focus on getting you a job we make careers. Entry...
...Master's degree in Special Education, active Special Education Teacher license and minimum 1+ years Special Education Teacher experience... ...to meet individual learning needs. Provide ESL support to English language learners, enhancing language acquisition and integration...
...Merchant Services. We are currently in an expansion mode, hence our need to bring on additional high performing rock stars. Were a high-energy team with over 70 years of combined experience in merchant services, committed to an inclusive, upbeat culture where everyone works...
...regular progress updates to the Cooking Science Manager Who you are: ~ Masters or Bachelors degree in Food Technology, Engineering, Chemistry, or a related technical field. ~35 years of specialist experience, with deep knowledge of food standards, cooking...